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Traditionally, executives have used standard metrics, such as cash flow, inventory turns, and operating income, to get a broad sense of their firm's health. However, the game has changed with the rise of digital business models centered on the user. New metrics need to be devised based on the core user actions that drive value creation in such models. Fundamentals of Metrics cover an overview of all aspects of measurements and management of end to end business (including Digital) performance enabling Business & IT folks to ensure that customer experience, operational efficiency, and revenue are consistently measured and improved.
Who should attend this course?"Nilesh is a Digital Enterprise Architect and has almost three decades of hands-on experience in IT consulting, a great relationship with 5C companies, and the connection operating with CXO level executives of clients in the Digital Service Providers Industry. Furthermore, he is also an active contributor to Business and Technology Consortiums like TM-FORUM USA, Blockchain Training alliance USA, Open Group USA, GRAPA USA, Axelos UK, Khan Academy INDIA, OpenStack Cloud US. During the last decade, he expanded further to provide Consulting, Training, and Coaching Services to IT Clients and Communication Service Providers (CSPs) across APAC, Europe, and North American Markets."
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