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Business Support System (BSS) is essential for telecommunications service providers to manage their customer-facing operations. Along with Operation Support System (OSS), they support end-to-end telecom services. BSS focuses on tasks like order management, payment, revenue and more. It encompasses four key processes for management: product, order, revenue and customer.
Product management ensures the success of your products and services. It includes strategies for pricing, bundling and managing cross-product discounts. For service providers, it's vital to have a unified view of customers and support complex hierarchies. Customer management, akin to full-fledged customer relationship systems, empowers customer care, and even enables 24x7 customer self-service. Revenue management, on the other hand, focuses on billing, charging and settlement, supporting various services, products and offers. While OSS handles order provisioning, BSS revenue management plays a crucial role. Order management covers rules for breaking down sales orders into multiple service orders, ensuring efficient processing.
In a Triple Play Telco Sales order with three services (Landline, Internet and Wireless), each service is handled separately, yet interdependent on each other. Eg. Internet installation depends on the successful activation of the landline. Order orchestration, a tool used by telcos to manage customer orders efficiently. It collects data from various systems and streamlines order processing. This approach reduces manual work, cuts costs, and speeds up order completion. Order fallout, or order failure, occurs when an order can't be processed. This can happen due to system failures, data issues, or network problems. Order fallout management detects these issues, notifies people, helps fix them so orders can be processed accurately. Order management is usually associated with OSS, BSS drives order provisioning and fulfillment.
This comprehensive BSS course is ideal for a wide range of professionals, including:"Nilesh is a Digital Enterprise Architect and has almost three decades of hands-on experience in IT consulting, a great relationship with 5C companies, and the connection operating with CXO level executives of clients in the Digital Service Providers Industry. Furthermore, he is also an active contributor to Business and Technology Consortiums like TM-FORUM USA, Blockchain Training alliance USA, Open Group USA, GRAPA USA, Axelos UK, Khan Academy INDIA, OpenStack Cloud US. During the last decade, he expanded further to provide Consulting, Training, and Coaching Services to IT Clients and Communication Service Providers (CSPs) across APAC, Europe, and North American Markets."
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