ITIL Course Overview

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with business needs. 

ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific but can be applied by an organization toward strategy, delivering value, and maintaining a minimum competency level. It allows the organization to establish a baseline from which it can plan, implement, and measure. There is a need to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. 

This ITIL Foundation course provides you with a substantial understanding of the ITIL framework, core concepts, and terminologies of the ITIL service lifecycle. By the completion of this course, you will understand how ITIL unfolded to adopt modern technologies and operational processes and the necessary concepts in a service management framework.

The tutorial will also help you understand how ITIL helps with maximizing value to clients by aligning the service provider's goals along with the requirements of end-users. Each of the iterations of ITIL are also explained in detail. Now, let us jump into this ITIL course.

• IT Analyst
• Service Desk engineer
• Service Desk manager
• Service Manager
• IT executives
• IT architects
• Operations managers
• IT audit managers
• IT planners and consultants
• Database administrators
• ITSM trainers
• Service delivery professionals
• Quality analysts
• Application management
• Development teams
• IT managers